Knowledge Walking Out
A key ERP staff member leaves and takes years of undocumented configuration knowledge with them.
Day-to-Day ERP Support
Without the Staffing Gap
Ongoing support for Banner, Colleague, Jenzabar, PeopleSoft, and Workday,
from the people who'll actually pick up the phone.
Closing the ERP Knowledge Gap
Every higher ed IT department has the same story. A handful of people know the ERP inside and out. They're stretched across upgrades, support tickets, security patches, and whatever the registrar needs by Friday. When one of them leaves, the institution loses years of undocumented knowledge overnight. That's the gap we fill. Not by replacing your team, but by sitting next to them, handling the parts of Banner, Colleague, Jenzabar, PeopleSoft, or Workday support that eat up time your team doesn't have, so your internal staff can focus on the work only they can do. We pick up the tickets that pile up during peak registration, the patches that keep getting pushed back another sprint, the configuration changes tied to policy shifts nobody has bandwidth for. It's not glamorous work, but it's the work that determines whether your ERP quietly does its job or becomes the thing everyone's afraid to touch.
When Your Team Is Short-Staffed or Between Hires
Retirements, resignations, and unexpected leave don't wait for a convenient time. When the one person who understood your Colleague configuration gives notice, or a director role sits open for months during a search, your registration and financial aid cycles can't just pause. We step into that gap directly: covering day-to-day ERP operations, documenting institutional knowledge that would otherwise walk out the door, and staying only as long as your institution needs the bridge. Some clients keep us on longer term. Others use us for exactly the transition period and nothing more. Either works.
Key Deliverables
No two ERP environments break the same way, and we're not going to pretend a canned support package covers all of them. Still, here's what holds true across every Consulting & Managed Services engagement:
- Tier 1 to 3 functional and technical support for your ERP environment
- Patch management and upgrade planning that doesn't wait until something breaks
- Configuration changes tied to policy updates: financial aid rule changes, registration period adjustments, new degree programs
- A team that already speaks Banner or Colleague terminology, so onboarding isn't a six-month ramp-up
What's included service?
- - Support Hours: Standard support during business hours, with extended or 24x7 coverage available for institutions that need it during registration, financial aid disbursement, and other high-stakes windows.
- - Who This Is For: Registrar's offices running lean. IT departments where the ERP is one of six systems someone is responsible for, not their full-time job. Institutions between 2,000 and 25,000 students who don't have the headcount to build a dedicated ERP team internally, and don't want to.
The Solution
Common Pain Points We Solve
FAQs
Frequently Asked
Questions
Questions
Yes — a common gap at smaller institutions, and one we cover well.
All of it, depending on your needs — IPEDS, state, and accreditation data included.
One source of truth per metric, defined before reporting starts.
Both models work — depends on your internal capacity.
Contact
Let’s Build
Intelligent Things
Intelligent Things
E-mail address
Contact@1edgeit.com
Phone number
+1 (647) 555 0172