Jenzabar serves a specific kind of institution well: smaller, mission-driven, often private.
We support it the same way.
Smaller institutions running Jenzabar often rely on a single IT generalist who handles the ERP alongside networking, help desk, and everything else. When that person is out, or when a project comes up that needs dedicated focus, there's no bench to pull from. We act as that bench, available for both quick fixes and longer project work, without asking you to hire a specialist you only need part-time.
Every Jenzabar engagement starts from wherever your institution actually is, not a template pulled off a shelf. Strip away the specifics, and here's what stays consistent across every project:
One generalist manages Jenzabar alongside networking and help desk, with no backup when they're out.
Jenzabar One or EX upgrades get pushed back every year because IT never has dedicated bandwidth.
Custom fixes and configurations built years ago that nobody wrote down or fully understands anymore.
Financial aid and enrollment teams pulling numbers manually because Jenzabar reports don't match how they work.
Institutions unsure whether to stay on Jenzabar or migrate, without a vendor pushing them either direction.